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ServiceNow Certification Training Course
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- Live Projects, Questions & Quizzes
- Job Placement Assistance
- Live Classes With Industry Expert Faculty
- 24/7 Support
ServiceNow Training Overview
🧠 Introduction to ServiceNow
ServiceNow is a cloud-based platform designed to streamline IT service management (ITSM), operations, HR, and more. It enables organizations to automate processes, improve service delivery, and enhance user experience across departments. As more businesses adopt digital workflows, ServiceNow has become a vital skill for IT professionals.
What is ServiceNow Training?
ServiceNow Training is your gateway to mastering one of the most in-demand platforms in IT service management (ITSM) and enterprise cloud solutions. Whether you’re aiming to become a ServiceNow Developer, Administrator, or Implementation Specialist, this training equips you with the skills to create workflows, automate processes, and support digital transformation efforts across industries.
ServiceNow isn’t just a tool—it’s an ecosystem. From managing incidents and requests to orchestrating entire IT infrastructures, ServiceNow plays a central role in modern enterprises. Training ensures you’re fluent in its capabilities and confident in navigating its modules. And with the platform constantly evolving, structured training is the best way to stay relevant and competitive.
📦 Overview of ServiceNow Modules
ServiceNow is not a single-use tool—it’s a robust platform with various modules to cater to specific business needs.
🛠️ ITSM (IT Service Management)
This is the backbone of ServiceNow. It helps manage incidents, problems, changes, and requests with automation.
⚙️ ITOM (IT Operations Management)
ITOM focuses on maintaining service health and visibility into infrastructure with tools like Discovery, Event Management, and Cloud Management.
🧾 HRSD (HR Service Delivery)
Streamlines HR processes such as onboarding, employee requests, and case management.
📞 CSM (Customer Service Management)
This module improves customer satisfaction by connecting teams and automating service requests.
💡 Why Learn ServiceNow?
- Job Market Demand
- Career Advancement Opportunities
- Workday’s Role in HR and Finance
🔥 The Demand for ServiceNow Professionals
The demand for ServiceNow-certified experts is soaring. Companies are actively seeking ServiceNow developers, administrators, and architects to lead their digital transformation.
According to Glassdoor, ServiceNow professionals earn competitive salaries, often exceeding $100,000 annually.
📈 Career Paths with ServiceNow Skills
With ServiceNow expertise, you can pursue roles such as:
ServiceNow Administrator
ServiceNow Developer
Business Analyst
Implementation Specialist
Technical Consultant
Each of these roles comes with its own perks, including high pay, job stability, and global opportunities.
ServiceNow Training Benefits Your Career
- Enhancing Your Technical Skillset
- Enhanced Job Performance
- Increased Earning Potential
- Greater Job Satisfaction
ServiceNow Admin Training
Managing Users and Groups
Admins must manage who sees what. You’ll configure user roles, create group hierarchies, and manage onboarding/offboarding within ServiceNow.
Roles and Permissions
Each user interaction is governed by their permissions. Admin training teaches how to control access at field, form, and table levels—ensuring security and smooth operations.
ServiceNow Implementation Training
Real-World Implementation Strategies
Moving from theory to practice—this course helps professionals lead implementations. You’ll learn about gathering requirements, stakeholder engagement, and rollout planning.
Common Mistakes to Avoid
Without training, implementations can fall flat. Avoid pitfalls like over-customization, poor data mapping, or ignoring user feedback.
ServiceNow Key Features
- Performance Analytics and Progress Tracking
- Integration with Learning Platforms
- Updated Content Reflecting Latest Versions
- Mobile Access and On-the-Go Learning
- ServiceNow Training includes interactive labs and sandbox environments
- learning straight from the source, following industry best practices and up-to-date information.
Flexible batches for you
Instructor-led Python Spark Certification Training using PySpark live online Training Schedule
Who Should Take ServiceNow Training?
- HR Professionals
- Business Analysts
- Consultants
- Any Degree Commpleted
- IT professionals
- Software Testers
- Career & Job Seekers
- Finance Professionals
Career Paths with ServiceNow Skills
Think beyond just “admin” roles. With the right training, you can become a:
ServiceNow Developer
Business Process Consultant
IT Operations Manager
Platform Architect
Implementation Specialist
Training Options
Online Training
- Live online training from Certified Trainers
- Your Flexible Time and if are you interested next batch also give access
- 24x7 learner assistance and support
Batch Starting From
- 22nd Mar, Weekdays Batch
Corporate Training
- For Corporate Training from Certified Trainers with 12+ years experts
- Your Flexible Time and provide daily 4 to 8 Hours
- 24x7 learner assistance and support
Our Training Benefits
- As your requirement online or ofline
Self Paced Training
- Provide Self Faced With Life Time Acces
- Also provide material, if need access
- 24x7 assistance and support if have any doubt
Best Price And Quality Job Oriented Videos
- Contact Our team for more details
Career Services
- Career oriented Online sessions
- Job Or Placement Assistance
- Mock Interview And Resume Preparation
- Resume and Linked in Profile
- Exclusive Access Popular Job Portal
- One on One and Group Batches
ServiceNow Training Course Syllabus
- Live Course
- Self-Paced
- Industry Experts
- Academic Faculty
ServiceNow Administration Concepts
1) Introduction
2) Versions
3) ITIL Over view
4) User Interface
5) ITSM
- Incident Management
- Problem Management
- Change Management
- Knowledge Management
- Configuration Management
6) Tables
- Data Types
- Table Names
- Extension of Tables
- Reference Qualifier
- Dictionary Override
- Form
- List
- Views
7) Applications
8) Modules
9) Update Set
10) Users
11) Roles
12) Groups
13) UI Policies
14) ACL's
15) Import set
- Data Source
- Transform Map
- Scheduled Import
16) Data Policies
17) SLA
18) Reports
- Reports
- Dashboards
- Home Pages
- Database Views
- Scheduled Reports
- Metrics (Definition)
- Performance Analytics
19) System Properties
20) Process Flow
21) Elevated Role
22) Domain separation
ServiceNow Development Concepts
1) Client-Side Vs Server-Side Scripting
2) Client Script
3) Scripting on UI Policies
4) Business Rules
5) Script Include
6) Glide API’s
- Client-Side API’s
- Glide Form
- Glide User
- Glide Ajax (Asynchronous, Synchronous)
- Server-Side API’s
- Glide Record
- Glide Aggregate
- Glide System
- Glide Date
- Glide Date Time
7) UI Script
8) UI Actions
9) Background Script
10) Fix Script
11) Service Catalog
- Catalog Item
- Record Producer
- Order Guide
12) Workflows
13) Flow designer
14) Events
15) Notifications
16) Script Action
17) Inbound Actions
18) Web Services
- Inbound/Outbound
- REST API Explorer
- REST
- Authentication (Basic, Oauth 2.0)
- Scripted REST API
- Postman Tool
- SOAP
19) Schedule job
20) UI Macro(Definition)
21) Relationship
22) Scoped Applications
23) Plugins
24) PPM Basic Concepts
ITSM
Introduction
- Introduction and Content of Free ITSM Course
- Overview of the Service Lifecycle
- Service Strategy-Scope
- Service Strategy-Objectives
- Service Design-Scope
- Service Design-Goals
- Service Design-Objectives
- Service Design-Business Value
- Service Transition-Scope
- Service Transition-Purpose
- Service Transition-Goals
- Service Operation-Scope
- Service Operation-Objectives
- Continual Service Improvement (CSI)-Scope
- Continual Service Improvement (CSI)-Goals
- Content & Processes of Service Lifecycle Stages
ITIL
Introduction
- Foundation
- Managing Professional
- Strategic Leader (SL)
- Practice Manager (PM)
- Extension Modules
- Workshop Series
Free Career Counselling
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Why Workday Course From Leo Trainings
- Live Interactive Learning
- Expert-Led Mentoring Sessions
- World-Class Instructors
- Instant doubt clearing
- Lifetime Access
- Unlimited Access to Course Content
- Free Access to Future Updates
- Course Access Never Expires
- 24x7 Support
- One-On-One Learning Assistance
- Resolve Doubts in Real-time
- Help Desk Support
- Hands-On Project Based Learning
- Course Demo Dataset & Files
- Resolve Doubts in Real-time
- Quizzes & Assignments
- Industry Recognised Certification
- Graded Performance Certificate
- Leo Trainings Certificate
- Certificate of Completion
- One to One Mentorships
- Devise And Access Information
- Certified Instructors
- Platform Usage
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❓ Frequently Asked Questions (FAQs)
1. How long does it take to learn ServiceNow?
- It depends on your background. Beginners can grasp the basics in 2-3 months with consistent study.
2. Is ServiceNow hard to learn?
- Not at all! With the right resources and hands-on practice, it becomes very manageable.
3. Do I need coding to work with ServiceNow?
- Admin roles require minimal scripting. Developer roles require JavaScript knowledge.
4. Which certification should I start with?
- The Certified System Administrator (CSA) is the ideal starting point.
5. Are ServiceNow jobs in demand?
- Yes! Companies globally are hiring ServiceNow professionals for various roles.
6. Why is Certification Important?
- Workday certification is an acknowledgment of your skills and expertise in using the platform. Certified professionals are often more attractive to potential employers and can command higher salaries.
